Yes! The Dinner Ladies is not a registered Aged Care or NDIS home meal service provider, and we cannot accept invoice payments directly from third-party providers. However, many customers with Aged Care or NDIS plans order from us successfully.

All orders must be placed online using a credit card and paid in full at the time of ordering. We'll provide detailed invoices separating food costs, delivery, and preparation items to help with your reimbursement process.

If you're on a Home Care Package, you'll need to:

1. Talk to your Provider and organize an invoice for a 70/30 split where you pay for the food component
2. Place and pay for your order online
3. Use your confirmation email (receipt) for reimbursement
4. Home Care Package Customers can send this invoice to their Provider for payment of the 70% component for delivery and preparation
5. Self-Managed Home Care Customers can send the invoice to their provider with their 30% component paid for, or follow their provider's guidelines

NDIS participants need to:

1. Have 'Assistance with Daily Living' as a component of your Core Support in your NDIS plan
2. Specifically have line item 01_023_0120_1_1 to enable the preparation and delivery of meals
3. Provide relevant documentation verifying this inclusion in your plan, plus confirmation of your plan number and address
4. Understand that Home Delivery of pre-prepared food is a limited service in your plan
5. As a Self-Managed Participant, upload the invoice into the portal requesting reimbursement for delivery and preparation costs
6. If Plan Managed, send the invoice for reimbursement of the delivery and preparation costs

Our systems cannot split invoices into labor and ingredient portions at the time of purchase. We always recommend:

1. Speaking with your provider before ordering to ensure they approve using your funding for our meals
2. Having a friend or family member assist you with online ordering if you're not confident placing orders online
3. Understanding that all orders must be paid in full at checkout, with reimbursement sought afterward

The tax invoice we provide when you purchase from us can be used by your provider to claim any subsidies they deem you eligible for within your plan.

Please reach out to us every time you need an invoice.

Please reach out to our friendly customer care team at hello@dinnerladies.com.au